End-to-end support
Global Support System
making your beauty business easier
MLKJ offers a fully integrated support system covering pre-sales, in-purchase, and after-sales services.
Whether you’re a clinic, spa, salon, or distributor, we ensure a smooth and worry-free experience from the first inquiry to long-term machine operation.
MLKJ offers a fully integrated support system covering pre-sales, in-purchase, and after-sales services.
Whether you’re a clinic, spa, salon, or distributor, we ensure a smooth and worry-free experience from the first inquiry to long-term machine operation.
Service Inquiries
Start your service journey.
Pre-Sales Support
Professional Consultation
- One-on-one product consultation
- Help choosing the right system based on your treatments, budget and clientele
- Real-world use cases and side-by-side comparisons
- Live online demos available
Pre-Sales Support
OEM & Branding Customization
- Custom machine color, logo and on-screen UI
- Custom marketing posters and brochures
- Product demo videos and brand-ready marketing assets provided
In-Purchase Support
Fast Global Shipping
- In-stock inventory in our Germany, Mexico and Iran warehouses
- 2–5 day delivery to 24 European countries with no import duties
- Shipment tracking and customs support provided
In-Purchase Support
Order Tracking
- Real-time shipment tracking
- 24/7 customer support for status updates
After-Sales Support
Training & Education
- Full step-by-step video training
- Downloadable user manuals and training guides
- Support from experienced aestheticians and engineers
- Free training and certification
After-Sales Support
Warranty & Maintenance
- 2-year full machine warranty
- Lifetime technical support
- Remote troubleshooting by our engineers
- Fast factory-level repair and spare parts support
After-Sales Support
Worry-Free Replacement Policy
- If an issue is caused by a manufacturing defect, we replace the parts for free.
- If the device cannot be repaired, we replace the entire unit at no charge.
OEM / Business Support
Marketing Assistance
- Ready-to-use marketing asset packs (posters, videos, training visuals, promo materials)
- Localized content support in English, Spanish, Arabic and more
- Proven treatment and campaign rollout plans to help you launch faster
OEM / Business Support
Distributor Program
- Dedicated pricing structure
- Demo unit support
- Product training and go-to-market guidance
Need Support? We're Here to Help.
Whether you need pre-purchase advice, help using your device, project support or branding customization, our team is always ready to assist you.
[Contact Our Support Team] –Get in touch now and enjoy an exclusive 15% discount