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Frequently Asked Questions

About Service & Customization

Do you support OEM / ODM customization?

Yes. We can customize your logo, system interface, color, shell design, manuals, packaging, posters, and marketing videos. Full white-label service is available for distributors and clinics.

Can I add my clinic logo inside the machine system/software?

Yes. Your logo can be embedded directly into the touchscreen UI and startup screen—creating a fully branded experience for your clinic.

Do you provide clinical training and user manuals?

Absolutely. We offer online one-on-one training, video courses, downloadable manuals, clinical protocols, and training certificates for therapists and operators.

What kind of after-sales service do you offer?

We provide 2-year warranty + lifetime support. If parts fail due to product issues, we ship replacement parts for free. For major failures, we can replace the full device. 24/7 WhatsApp support included.

Can you support marketing materials for my business?

Yes. We offer website banners, product posters, clinic brochures, videos, and social-media creatives—helping new clinics attract customers faster and launch with confidence.

About HairNova

What skin types can HairNova treat safely?

HairNova supports a wide range of Fitzpatrick skin types (I–V). The integrated skin analysis module automatically adjusts energy settings for safe treatment.

How long does each treatment session take?

Typical session duration depends on the treated area:

  • Small areas (upper lip, underarms): 5–10 minutes
  • Medium areas (arms, bikini line): 15–20 minutes
  • Large areas (legs, back): 25–40 minutes
What is the expected device lifespan?

HairNova features U.S. Coherent laser bars with a lifetime of up to 100 million flashes, ensuring long-term reliability for multi-clinic use.

How often should maintenance be performed?

Replace the resin filter as recommended (industry-first dual filtration system reduces frequency).

Clean sapphire lens and water tank weekly.

Follow factory-recommended annual inspection and preventive maintenance.

Does HairNova have safety features for operator and patient?

Yes. HairNova includes:

  • Real-time skin contact sensor
  • Automatic energy adjustment
  • Overheat protection and cooling system monitoring
  • LED sterilization for hygiene
Can HairNova be customized for multi-clinic branding?

Yes. HairNova supports OEM/ODM branding, including custom logos, interface skins, and personalized treatment presets for each clinic.

What kind of training is provided for clinic staff?

We provide detailed training manuals, online tutorials, and optional on-site sessions to ensure all staff operate HairNova safely and efficiently.

Is HairNova certified for clinical use?

Yes. HairNova meets CE and ISO 13485 standards for medical aesthetic devices. Certificates can be provided upon request.

About DerFusionX

What types of treatments can DerFusionX perform?

DerFusionX supports skin resurfacing, acne scar improvement, wrinkle reduction, pigmentation correction, soft tissue cutting, hemostasis, and gynecological treatments including vaginal tightening and tissue regeneration.

How many treatment heads does it include?

The system includes 6 treatment heads: 1 scanning head, 2 cutting heads, and 3 gynecological heads, covering a wide range of clinical applications.

Is the device safe and certified?

Yes, DerFusionX has MDL certification, and all laser modules are compliant with CE, FDA, and ISO 13485 standards.

How easy is it to operate?

The 12-inch HD touchscreen, preset programs, and small display on each handpiece enable one-button start and easy adjustment of energy and scan modes, reducing training time.

What about maintenance and after-sales support?

MLKJ offers 2-year warranty, lifetime maintenance, 24/7 professional support, and free replacement of parts or devices caused by factory defects.

About Find S

Who is the right candidate for Find S?

Individuals in good health looking to sculpt their body, strengthen muscles, and reduce localized fat are ideal candidates.

What does the treatment feel like?

You will experience strong muscle contractions and a warming sensation. It feels like an intensive workout while you remain fully at rest.

How long is a typical session and treatment course?

Each session lasts about 30 minutes. A typical course includes 4 sessions spaced 5–10 days apart.

Is the treatment safe?

Yes. Find S uses high-quality imported components and undergoes strict quality control, including 72 hours of continuous stability testing to ensure safe, reliable performance.

What about maintenance and after-sales support?

MLKJ offers 2-year warranty, lifetime maintenance, 24/7 professional support, and free replacement of parts or devices caused by factory defects.

About LUXE

How effective is LUXE for tattoo removal? How many sessions are needed?

LUXE uses an ultra-short 750 ps pulse width and the LIOB cavitation effect to break tattoo ink into much finer particles.

Most clients see significant fading in about 3–6 sessions. Stubborn or multicolor tattoos may require additional treatments.

Does the treatment hurt? Is there any downtime?

Most clients feel only mild stinging or warmth, which is generally well tolerated and usually does not require anesthesia.

After treatment, you may see slight redness or swelling, which typically resolves within 24–48 hours, without the need for long rest or time off work.

What skin types can LUXE treat? Is it safe for darker skin tones?

LUXE works mainly through photoacoustic (mechanical) effects, with relatively low thermal damage.

It is safer for both lighter and darker skin tones, and can be used on all skin types, with treatment parameters adjusted by a trained professional.

Besides tattoo removal, what else can LUXE treat?

With its multi-wavelength options, LUXE can be used for:

  • Melasma, freckles, café-au-lait spots, Nevus of Ota
  • PIH (post-inflammatory hyperpigmentation)
  • Carbon laser peel (Hollywood / “black doll” whitening)
  • Acne marks, enlarged pores, dull or uneven skin tone

It is a multi-purpose platform for both pigment management and skin brightening / rejuvenation.

How safe is LUXE? Will it cause post-treatment darkening?

Because the pulse width is very short and heat diffusion is low, the risk of post-inflammatory hyperpigmentation (PIH) is reduced.

By carefully setting the energy and wavelength according to the patient’s skin type, the risks of darkening and inflammation can be further minimized.

What should patients pay attention to after treatment?

Main aftercare points include:

  • Avoid direct sun exposure and use proper sun protection
  • Do not scrub or irritate the treated area
  • If there is mild redness or swelling, apply a cold compress

Most people return to normal activities in 1–3 days.

MLKJ offers a fully integrated support system covering pre-sales, in-purchase, and after-sales services. Whether you’re a clinic, spa, salon, or distributor, we ensure a smooth and worry-free experience from the first inquiry to long-term machine operation.

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